الملخص
تعلن Minor Hotels عن وظيفة مشرف خدمات الأمتعة في منتجع جزيرة بنانا الدوحة من أنانتارا في الدوحة، قطر. يتولى شاغل الوظيفة الإشراف على مكتب خدمات الأمتعة وتنظيم نقل أمتعة الضيوف وترتيبات تنقلهم، إلى جانب تقديم المعلومات عن مرافق الفندق والمعالم المحلية. وتشمل المهام تدريب فريق خدمات الأمتعة وجدولة عمله، وتوثيق حركة الأمتعة وطلبات الضيوف، ومعالجة الشكاوى والتنسيق مع أقسام الفندق. يُشترط الحصول على شهادة الثانوية العامة أو ما يعادلها وخبرة فندقية من سنتين إلى ثلاث سنوات في دور مشابه، مع مهارات قيادية وتواصلية وقدرة على حل المشكلات.
نص الإعلان
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Job Location:
Banana Island Resort Doha By Anantara
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The Bell Captain is responsible for supervising the bell desk operations, ensuring efficient luggage handling, guest assistance, and transportation coordination. The role focuses on delivering exceptional guest service while leading and training the bell team to uphold hotel service standards.
Key Responsibilities
Supervise and coordinate daily bell desk and porter activities
Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes
Welcome guests, provide assistance, and offer information about hotel facilities and local attractions
Coordinate guest transportation, including taxis, airport transfers, and valet services (if applicable)
Maintain accurate records of luggage movement and guest requests
Train, schedule, and monitor bell team members to ensure service excellence
Ensure grooming standards, punctuality, and professionalism of the bell team
Handle guest complaints or issues efficiently and escalate when necessary
Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams
Ensure safety and security of guest belongings at all times
Qualifications
High school diploma or equivalent; hospitality qualification preferred
Minimum 2–3 years of experience in a similar role within a hotel environment
Strong leadership and team management skills
Excellent communication and interpersonal skills
Guest-focused attitude with problem-solving abilities
Knowledge of local area and attractions is an advantage
Ability to work flexible shifts, including weekends and holidays
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