Summary
Minor Hotels is hiring a Bell Captain for Banana Island Resort Doha By Anantara in Doha, Qatar. The role supervises bell desk operations, coordinates luggage handling and guest transportation, and supports guests with hotel and local information. Responsibilities also include training and scheduling the bell team, maintaining luggage and request records, resolving guest issues, and coordinating with other hotel departments. Applicants should have a high school diploma or equivalent, 2–3 years of similar hotel experience, and strong leadership, communication, and problem-solving skills.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Banana Island Resort Doha By Anantara
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The Bell Captain is responsible for supervising the bell desk operations, ensuring efficient luggage handling, guest assistance, and transportation coordination. The role focuses on delivering exceptional guest service while leading and training the bell team to uphold hotel service standards.
Key Responsibilities
Supervise and coordinate daily bell desk and porter activities
Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes
Welcome guests, provide assistance, and offer information about hotel facilities and local attractions
Coordinate guest transportation, including taxis, airport transfers, and valet services (if applicable)
Maintain accurate records of luggage movement and guest requests
Train, schedule, and monitor bell team members to ensure service excellence
Ensure grooming standards, punctuality, and professionalism of the bell team
Handle guest complaints or issues efficiently and escalate when necessary
Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams
Ensure safety and security of guest belongings at all times
Qualifications
High school diploma or equivalent; hospitality qualification preferred
Minimum 2–3 years of experience in a similar role within a hotel environment
Strong leadership and team management skills
Excellent communication and interpersonal skills
Guest-focused attitude with problem-solving abilities
Knowledge of local area and attractions is an advantage
Ability to work flexible shifts, including weekends and holidays
Not the right fit? Set up email alerts as new job postings become available that meet your interest!