الملخص
تعلن ALBA Cars عن وظيفة موظف مركز اتصال في قطاع السيارات بدبي. تشمل المهام التواصل هاتفياً مع العملاء المحتملين، والتعريف بخيارات السيارات والخدمات، وحجز مواعيد الصيانة أو تجارب القيادة، وتحديث بيانات العملاء في نظام إدارة علاقات العملاء. يُشترط توفر خبرة في الاتصال الصادر أو المبيعات الهاتفية، ومهارات تواصل ومعالجة اعتراضات قوية، وإتقان الإنجليزية، وتُعد العربية ميزة إضافية. الوظيفة بدوام كامل ومن مقر العمل، براتب أساسي قدره 3,500 درهم شهرياً وحوافز شهرية متوسطة من 1,500 إلى 5,000 درهم مرتبطة بمؤشرات الأداء؛ ويتوفر دعم التأشيرة للمرشحين المؤهلين.
نص الإعلان
كما نُشر على albacars.ae. نقلناه من موقع صاحب العمل ونعرضه بنصّه الأصلي.
We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
Outbound Calling & Lead Engagement
Make outbound calls to potential customers from internal lead databases.
Present automotive services, offers, and vehicle options in a confident and professional manner.
Understand client needs and offer relevant vehicle or service solutions.
Book test drives, service appointments, or showroom visits.
Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
Performance & Reporting
Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
Record all activities in the CRM platform.
Provide feedback on script performance and lead engagement effectiveness.
Collaboration & Development
Coordinate with sales and service teams for quality lead handling.
Attend product and sales training sessions regularly.
Stay informed about vehicle arrivals, promotions, and service packages.
Requirements
Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
Strong verbal communication and objection-handling skills.
Fluency in English (Arabic is a plus).
Familiarity with CRM tools and documentation processes.
Positive attitude, target-oriented mindset, and ability to thrive under pressure.
Compensation & Benefits
Base salary: AED 3,500/month
Average monthly incentive: AED 1,500–5,000 based on KPIs
Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.
Work Arrangement
Type: Full-time, on-site
Location: Dubai, UAE
Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
Why Join Us?
Join a high-energy team in one of the UAE’s most active industries.
Access a transparent, performance-based incentive structure.
Grow through continuous training and development programs.
Be part of a results-driven company that values communication and teamwork.
If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.