Call Center Agent

ALBA Cars
Dubai, United Arab Emirates
Posted 20 Oct
Verified source

Job type: Full-time
Work mode: On-site
Seniority: —
Salary: AED 3,500 a month

Visa and residency: Visa sponsorship is available for eligible candidates.

Summary

ALBA Cars is hiring a Call Center Agent for its automotive division in Dubai. The role focuses on outbound calls to potential customers, presenting vehicle and service offers, booking appointments or test drives, and maintaining accurate CRM records. Candidates should have outbound calling or telesales experience, strong communication and objection-handling skills, and fluency in English; Arabic is a plus. The role is full-time and on-site, with a base salary of AED 3,500 per month and average monthly incentives of AED 1,500–5,000 based on KPIs; visa sponsorship is available for eligible candidates.

The posting

As published on albacars.ae. Pulled from the employer's site and shown as they wrote it.

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Outbound Calling & Lead Engagement

Make outbound calls to potential customers from internal lead databases.
Present automotive services, offers, and vehicle options in a confident and professional manner.
Understand client needs and offer relevant vehicle or service solutions.
Book test drives, service appointments, or showroom visits.
Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
Record all activities in the CRM platform.
Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

Coordinate with sales and service teams for quality lead handling.
Attend product and sales training sessions regularly.
Stay informed about vehicle arrivals, promotions, and service packages.

Requirements

Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
Strong verbal communication and objection-handling skills.
Fluency in English (Arabic is a plus).
Familiarity with CRM tools and documentation processes.
Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Compensation & Benefits

Base salary: AED 3,500/month
Average monthly incentive: AED 1,500–5,000 based on KPIs
Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.

Work Arrangement

Type: Full-time, on-site
Location: Dubai, UAE
Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

Join a high-energy team in one of the UAE’s most active industries.
Access a transparent, performance-based incentive structure.
Grow through continuous training and development programs.
Be part of a results-driven company that values communication and teamwork.

If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.

View the original posting

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