موظف مركز اتصال

• Answers all incoming calls (outside or inside calls) meeting standards of good customer care.
• Provides accurate and appropriate information to any telephone inquiries.
• Transfers line to appropriate unit or person, when so required.
• Adheres to confidentiality and privacy of calls.
• Must be effective in achieving customer satisfaction on all relevant calls and over-the- Counter transactions.
• Able to liaise between customer and relevant hospital unit (be it on the telephone or over-the-counter); and facilitates matters of customer care.
• Books patients for clinic appointment as per approved Appointment Scheduling system; emanating from patient’s telephone calls.
• Provide routine information and enquiry service.
• Maintains confidentiality of patient information and prevent disclosure to unauthorized persons.
• Works on rotating shifts/areas as required.
• Participates in training, evaluation and continuing education of the department and hospital at large.
• Adheres to good customer service practices.
• Carries out other duties as required by the reporting manager.

Minimum Requirements:

Education & Training:

• High School education.
• Bilingual (English and Arabic) with good communication skills.
• Basic computer knowledge.

Experience (General & specialized)

• At least one-year relevant experience.