Summary
Al Seef Hospital is seeking a Call Center Agent in Salmiya. The role involves answering calls and inquiries, providing accurate information, transferring calls, and booking clinic appointments through the approved scheduling system. The agent also supports customer care across telephone and over-the-counter interactions while protecting patient confidentiality. Applicants need a high school education, good Arabic and English communication skills, basic computer knowledge, and at least one year of relevant experience; rotating shifts may be required.
The posting
As published on alseef-hospital.com. Pulled from the employer's site and shown as they wrote it.
- Answers all incoming calls (outside or inside calls) meeting standards of good customer care.
- Provides accurate and appropriate information to any telephone inquiries.
- Transfers line to appropriate unit or person, when so required.
- Adheres to confidentiality and privacy of calls.
- Must be effective in achieving customer satisfaction on all relevant calls and over-the- Counter transactions.
- Able to liaise between customer and relevant hospital unit (be it on the telephone or over-the-counter); and facilitates matters of customer care.
- Books patients for clinic appointment as per approved Appointment Scheduling system; emanating from patient’s telephone calls.
- Provide routine information and enquiry service.
- Maintains confidentiality of patient information and prevent disclosure to unauthorized persons.
- Works on rotating shifts/areas as required.
- Participates in training, evaluation and continuing education of the department and hospital at large.
- Adheres to good customer service practices.
- Carries out other duties as required by the reporting manager.
Minimum Requirements:
Education & Training:
- High School education.
- Bilingual (English and Arabic) with good communication skills.
- Basic computer knowledge.
Experience (General & specialized)
- At least one-year relevant experience.