موظف مركز اتصال

Job Title :

Call Center Agent

Responsibilities

Service Call Management: •Handle all service call bookings through various channels such as email, phone calls, etc. •Close or cancel job cards in the EIMS system as required. •Assign pending calls via the Oracle screen. •Perform data entry and updates in the EIMS system as necessary. Customer Interaction: •Answer telephone calls professionally and log all customer details accurately. •Understand customer issues and suggest potential resolutions over the phone. Call Allocation and Tracking: •Ensure all customer calls are delegated to the appropriate service provider within 2 hours of logging. •Monitor and ensure that all customer calls are completed and closed accurately in the system, with details matching the job card. Escalation Protocol: •Any calls that are not assigned within the 2-hour window should be flagged and escalated to the Senior Work Controller or Service Manager for immediate attention.

Educational Qualifications

Education Degree

: Bachelor

Major

: Bachelor's degree in Business Administration, Marketing, Sales.

Experience

Years of Experience

: 2 - 4 Years

Field of Experience

: - Experience in customer service.

Skills

•Excellent communication skills •SAP knowledge •Strong analytical and time management skills •Confident and dynamic personality

Other Requirements

Gender

: Any

Age

: 21 - 40 Years

Preferred Language

: Arabic, English

Duty Shift / Timings

: One Shift / 8:00 AM - 4:00 PM

Salary & Benefits

Salary

: Attractive Salary

Other Benefits

: As per the company policy.

Job Remarks

No of Vacancies

: 1

Job Country

: Kuwait

Nationality

: Kuwait

Career Level

: Entry Level

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