Summary
Al Mulla Group is hiring a Call Center Agent in Kuwait. The role handles service bookings, customer calls, call allocation and tracking, and updates in the EIMS system, using Oracle to assign pending calls. Applicants should have a bachelor's degree in Business Administration, Marketing or Sales, 2–4 years of customer service experience, and Arabic and English language skills. The posting lists nationality as Kuwait and describes the salary as attractive without giving an amount.
The posting
As published on almullagroup.com. Pulled from the employer's site and shown as they wrote it.
Job Title :
Call Center Agent
Responsibilities
Service Call Management: •Handle all service call bookings through various channels such as email, phone calls, etc. •Close or cancel job cards in the EIMS system as required. •Assign pending calls via the Oracle screen. •Perform data entry and updates in the EIMS system as necessary. Customer Interaction: •Answer telephone calls professionally and log all customer details accurately. •Understand customer issues and suggest potential resolutions over the phone. Call Allocation and Tracking: •Ensure all customer calls are delegated to the appropriate service provider within 2 hours of logging. •Monitor and ensure that all customer calls are completed and closed accurately in the system, with details matching the job card. Escalation Protocol: •Any calls that are not assigned within the 2-hour window should be flagged and escalated to the Senior Work Controller or Service Manager for immediate attention.
Educational Qualifications
Education Degree
: Bachelor
Major
: Bachelor's degree in Business Administration, Marketing, Sales.
Experience
Years of Experience
: 2 - 4 Years
Field of Experience
: - Experience in customer service.
Skills
•Excellent communication skills •SAP knowledge •Strong analytical and time management skills •Confident and dynamic personality
Other Requirements
Gender
: Any
Age
: 21 - 40 Years
Preferred Language
: Arabic, English
Duty Shift / Timings
: One Shift / 8:00 AM - 4:00 PM
Salary & Benefits
Salary
: Attractive Salary
Other Benefits
: As per the company policy.
Job Remarks
No of Vacancies
: 1
Job Country
: Kuwait
Nationality
: Kuwait
Career Level
: Entry Level
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