مساعد خدمات العملاء والاستقبال

We have an exciting opportunity for a Client Services Assistant to join our Business Services team, based in A&O Shearman’s Dubai office.
Business Services team – Dubai
Work in Business Services at A&O Shearman and you join a team at the heart of one of the best law firms in the world. We have a culture of excellence here which is second to none. We currently work with more than 3000 lawyers who are at the top of their game and provide the world’s biggest businesses with the best legal advice there is. So, when it comes to the services provided to them, they need and expect the best.
What you will do
This role provides front of house for the UAE offices, ensuring a consistently high quality experience for clients, visitors and colleagues. The role combines day-to-day reception and meeting room co-ordination for the office, working closely with the Business Services teams. Maintain a professional corporate image and immaculate presentation at all times.

The role will require someone who is highly organised, efficient and who enjoys getting the job done.

The job will include, but not be limited to:

• Carry out all reception duties as required to include meeting and greeting visitors for client meetings, client dining, seminars, training courses and other events, liaising with meeting hosts and clients and following specific instructions for individual bookings and visitors.

• Manage all room bookings efficiently and effectively via our online global room booking system (Engage).

• Carry out regular floor walks in client area, and ensuring the meeting rooms are well maintained.

• Organize corporate catering to include breakfasts, lunches, dinners and snacks as required. Coordinating with appropriate catering suppliers.

• Liaise directly with IT and Business Services team to ensure all equipment is provided correctly and on time, then promptly cleared at the end of each meeting.

• Managing incoming telephone queries/re-directing telephone calls.  Responsible for ensuring all messages for clients and staff are passed on in a timely and professional manner, using good liaison and telephone skills.

• Assist with visitor and meeting-related travel logistics, where required, including taxis, airport collections, hotel bookings and restaurant reservations, in line with firm processes.

• Managing internal driver schedules and coordinating with external transport providers when required. On occasion assisting with ad hoc travel bookings through a dedicated travel management company.

• Provide administrative support to clients and staff, as required, such as printing, copying, scanning, courier requests etc.  Obtain work from meeting rooms when requested i.e. photocopying, typing and faxing and ensure that any documents/faxes left unattended are delivered to the appropriate individual.

• Ensuring office lists are updated and maintained.

• Responsible for ordering client area supplies such as courier supplies and toiletries.

• Managing and reconciling petty cash.

• Managing all post and couriers.

What you will have

• Ideally 2+ years’ customer service experience in a professional environment, with hotel or airline experience advantageous.

• Strong client focus, with excellent interpersonal, telephone and communication skills and the ability to build relationships at all levels.

• Highly organized and detail-focused, with strong administrative, prioritization and multi-tasking skills.

• Able to work under pressure, meet deadlines and adapt flexibly to changing business needs.

• Confident using Microsoft Office and able to learn new systems quickly.

• Team-oriented, proactive and enthusiastic, with a commitment to delivering excellent service.

• Experience supporting internal events or working in a professional services environment would be advantageous.

• Willingness to work additional hours when required.

What we can offer you
To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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