موظف استقبال وتجربة ضيوف

About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast-paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About the Role

We are seeking a warm, professional, and well-spoken Receptionist & Guest Experience Executive to be the first point of contact for clients, VIP sellers, and guests visiting our facility. As a dedicated UAE National role, you will be the face and voice of our brand at our office and warehouse hub, delivering exceptional hospitality and ensuring a flawless first impression.

In this role, you will manage all front-desk operations, coordinate client appointments, handle walk-in inquiries (such as sellers dropping off high-value luxury items), and ensure smooth communication between visiting guests and our internal teams. If you are organized, customer-focused, and take pride in representing a premier luxury platform, we would love to welcome you to our team.

Key Responsibilities

Guest & Client Hospitality

• First Impressions: Warmly welcome all clients, VIP sellers, partners, and candidates visiting the office/warehouse facility, ensuring a luxurious and comfortable host experience.

• Visitor Management: Oversee the check-in and security logging process for all incoming guests, issuing visitor passes and notifying relevant team members immediately upon arrival.

• Reception Standards: Maintain the reception and guest waiting areas to the highest luxury standards of cleanliness, presentation, and comfort at all times.

Appointments & Drop-Off Coordination

• Appointment Management: Manage the front-desk appointment calendar, ensuring scheduled meetings, seller item drop-offs, and client consultations are organized without overlaps or delays.

• Walk-In Handling: Serve as the primary contact for walk-in clients and sellers, guiding them smoothly through the drop-off or inquiry process and coordinating with the local consignment, authentication, or sales teams.

Administrative & Operational Support

• Meeting Room Management: Coordinate the scheduling and setup of main conference and meeting rooms, ensuring amenities are prepared prior to client or executive meetings.

• General Assistance: Provide lightweight administrative support to the HR and Office Operations teams as needed during peak activity periods.

Requirements

• Emiratization Requirement: Must be a UAE National

• Education: High School Diploma or Bachelor’s Degree.

• Language Skills: Excellent command of both spoken and written Arabic and English.

• Interpersonal Skills: Outstanding communication skills with a polished, professional demeanor and a natural flair for customer service and hospitality.

• Organization: Strong multi-tasking skills, with the ability to remain calm, welcoming, and organized in a busy front-desk environment.

• Technical Proficiency: Comfortable using basic office tools (MS Office, Google Workspace, appointment/calendar software, and visitor log systems).