مدير حلول العملاء

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:
-Manage and grow post-sale client relationships with advertisers of all sizes
-Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
-Work with internal teams to guide inventory allocation
-Monitor and analyze ad campaigns, and proactively take initiative to improve results
-Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
-Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
-Share marketplace feedback and guide our advertising strategy
-Support and work with sales team on pre-sale research and pitch
-Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Minimum Qualifications:
-High oral and written fluency in Arabic and English, is required, as the role involves direct client communication across the MENA market served by the business
-At least 3 years of experience in account management/client services roles in digital marketing; agency experience is a big plus
-Experience managing performance advertisers with a deep understanding of their challenges
-Ability to analyze data and identify insights to assess campaign performance

Preferred Qualifications:
-Proactive attitude with excellent project management, organizational, and analytical skills
-Ability to travel domestically and internationally as needed