Summary
TikTok is hiring a Client Solutions Manager in Dubai to manage and grow post-sale relationships with advertisers across the MENA market. The role involves coordinating campaign delivery with internal teams, monitoring campaign performance, troubleshooting client issues, and providing data-driven recommendations. The successful candidate will have at least three years of experience in digital marketing account management or client services, experience with performance advertisers, and fluency in Arabic and English. Domestic and international travel may be required.
The posting
As published on tiktok.com. Pulled from the employer's site and shown as they wrote it.
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
Responsibilities:
-Manage and grow post-sale client relationships with advertisers of all sizes
-Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
-Work with internal teams to guide inventory allocation
-Monitor and analyze ad campaigns, and proactively take initiative to improve results
-Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
-Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
-Share marketplace feedback and guide our advertising strategy
-Support and work with sales team on pre-sale research and pitch
-Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Minimum Qualifications:
-High oral and written fluency in Arabic and English, is required, as the role involves direct client communication across the MENA market served by the business
-At least 3 years of experience in account management/client services roles in digital marketing; agency experience is a big plus
-Experience managing performance advertisers with a deep understanding of their challenges
-Ability to analyze data and identify insights to assess campaign performance
Preferred Qualifications:
-Proactive attitude with excellent project management, organizational, and analytical skills
-Ability to travel domestically and internationally as needed