مدير الموارد البشرية لمجموعة فنادق

Role Purpose:

Lead the full HR strategy and operations across a cluster of luxury hotels. Ensure exceptional talent acquisition, flawless HR operations, strong compliance, and a high-performance culture that reflects luxury service standards. Act as a strategic partner to hotel leadership and guardian of brand culture.

Key Responsibilities:

1. Strategic Leadership

• Develop and execute the cluster HR strategy aligned with luxury brand standards and business goals.
• Advise GMs and ExCom teams on organizational design, workforce planning, and people priorities.
• Drive culture, engagement, and service excellence across all hotels.

2. Talent Acquisition & Workforce Planning

• Oversee all hiring and manpower planning for pre-opening and operating hotels.
• Build strong recruitment pipelines for luxury roles and hard-to-find specialties.
• Ensure structured hiring processes, competency-based interviews, and quality selection.

3. Learning, Development & Service Culture

• Lead implementation of service training, brand standards training, leadership programs, and skills development.
• Establish talent development paths, succession plans, and training calendars.
• Ensure every hotel consistently meets luxury service delivery expectations.

4. HR Operations & Compliance

• Oversee HR administration: contracts, onboarding, visas, payroll inputs, employee records, performance cycles, and policies.
• Ensure strict adherence to labor regulations and brand compliance standards.
• Conduct regular HR audits and inspections across all properties.

5. Employee Relations & Engagement

• Build a fair, respectful, and motivating work environment.
• Handle investigations, disciplinary actions, and grievances professionally and discreetly.
• Drive engagement initiatives, recognition programs, and hotel culture activities.

6. Compensation & Benefits

• Oversee consistency of salary structures, job grading, and benefits across the cluster.
• Support annual budget planning and manpower forecasting with Finance.
• Ensure payroll accuracy and policy alignment.

7. HR Analytics & Reporting

• Track and report HR KPIs: turnover, headcount, hiring timelines, training hours, engagement, etc.
• Present monthly HR insights to hotel and cluster leadership.
• Use systems and dashboards to maintain visibility and control

Requirements

• Bachelor’s degree in HR, Business, or related field; Master’s preferred.
• 8–12+ years of HR experience, with at least 3–5 years leading HR in luxury hospitality.
• Proven pre-opening experience for upscale/luxury hotels.
• Strong understanding of labor law, hospitality KPIs, hotel operations, and HR best practices.
• Exceptional communication, leadership presence, and stakeholder management.
• Ability to manage multiple hotels, high volume, and fast-paced environments.
• Strong analytical skills, strategic thinking and financial acumen.
• Cluster or multi-property leadership experience

Competencies

• Strategic thinker with strong business acumen
• High emotional intelligence
• Strong decision-making under pressure
• Hands-on when required, but able to think long-term
• Excellent problem-solving and conflict management
• High integrity, professionalism, and confidentiality