Summary
Adeera is hiring a Cluster Human Resources Director to lead HR strategy and operations across a cluster of luxury hotels in Riyadh. The role oversees hiring and workforce planning, learning and development, HR operations and compliance, employee relations, compensation and benefits, and HR reporting. The successful candidate should have a bachelor’s degree in HR, business, or a related field, 8–12+ years of HR experience, and 3–5 years leading HR in luxury hospitality. Luxury hotel pre-opening and multi-property leadership experience are required; a master’s degree is preferred.
The posting
As published on adeera.com. Pulled from the employer's site and shown as they wrote it.
Role Purpose:
Lead the full HR strategy and operations across a cluster of luxury hotels. Ensure exceptional talent acquisition, flawless HR operations, strong compliance, and a high-performance culture that reflects luxury service standards. Act as a strategic partner to hotel leadership and guardian of brand culture.
Key Responsibilities:
1. Strategic Leadership
- Develop and execute the cluster HR strategy aligned with luxury brand standards and business goals.
- Advise GMs and ExCom teams on organizational design, workforce planning, and people priorities.
- Drive culture, engagement, and service excellence across all hotels.
2. Talent Acquisition & Workforce Planning
- Oversee all hiring and manpower planning for pre-opening and operating hotels.
- Build strong recruitment pipelines for luxury roles and hard-to-find specialties.
- Ensure structured hiring processes, competency-based interviews, and quality selection.
3. Learning, Development & Service Culture
- Lead implementation of service training, brand standards training, leadership programs, and skills development.
- Establish talent development paths, succession plans, and training calendars.
- Ensure every hotel consistently meets luxury service delivery expectations.
4. HR Operations & Compliance
- Oversee HR administration: contracts, onboarding, visas, payroll inputs, employee records, performance cycles, and policies.
- Ensure strict adherence to labor regulations and brand compliance standards.
- Conduct regular HR audits and inspections across all properties.
5. Employee Relations & Engagement
- Build a fair, respectful, and motivating work environment.
- Handle investigations, disciplinary actions, and grievances professionally and discreetly.
- Drive engagement initiatives, recognition programs, and hotel culture activities.
6. Compensation & Benefits
- Oversee consistency of salary structures, job grading, and benefits across the cluster.
- Support annual budget planning and manpower forecasting with Finance.
- Ensure payroll accuracy and policy alignment.
7. HR Analytics & Reporting
- Track and report HR KPIs: turnover, headcount, hiring timelines, training hours, engagement, etc.
- Present monthly HR insights to hotel and cluster leadership.
- Use systems and dashboards to maintain visibility and control
Requirements
- Bachelor’s degree in HR, Business, or related field; Master’s preferred.
- 8–12+ years of HR experience, with at least 3–5 years leading HR in luxury hospitality.
- Proven pre-opening experience for upscale/luxury hotels.
- Strong understanding of labor law, hospitality KPIs, hotel operations, and HR best practices.
- Exceptional communication, leadership presence, and stakeholder management.
- Ability to manage multiple hotels, high volume, and fast-paced environments.
- Strong analytical skills, strategic thinking and financial acumen.
- Cluster or multi-property leadership experience
Competencies
- Strategic thinker with strong business acumen
- High emotional intelligence
- Strong decision-making under pressure
- Hands-on when required, but able to think long-term
- Excellent problem-solving and conflict management
- High integrity, professionalism, and confidentiality