أخصائي تحصيل

We are seeking a proactive and customer-focused Collections Specialist to join our Customer Success team. In this role, you will be responsible for managing customer accounts, following up on outstanding invoices, ensuring timely collections, and maintaining accurate records while building strong customer relationships. You will play a key role in supporting the company's cash flow objectives and delivering an excellent customer experience. Key Responsibilities Follow up with customers to ensure timely payment of outstanding invoices. Contact customers via phone, email, and other communication channels regarding overdue accounts. Update payment status and collection activities accurately in the company's systems. Prepare daily, weekly, and monthly collection reports. Coordinate with the Quality and Customer Success teams to resolve issues affecting customer payments. Handle overdue accounts professionally while maintaining positive customer relationships. Escalate unresolved or high-risk accounts in accordance with company procedures. Ensure compliance with collection policies, financial governance, and Service Level Agreements (SLAs). Maintain accurate documentation of all collection activities and customer communications. Contribute to improving collection processes and enhancing operational efficiency. Requirements Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Minimum of 2 years of experience in Collections, Accounts Receivable, or Customer Service. Experience using ERP, CRM, or financial management systems. Strong proficiency in Microsoft Excel and Microsoft Office applications. Excellent communication and negotiation skills. Fluency in Arabic and English is required. What We're Looking For Strong negotiation and relationship-building skills. Excellent verbal and written communication. High attention to detail and accuracy. Strong analytical and problem-solving abilities. Ability to manage multiple customer accounts and prioritise tasks effectively. Customer-focused with a professional and positive attitude. Ability to work under pressure and meet deadlines.