مدير إدارة علاقات العملاء

The CRM Manager will be responsible for Dior’s Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience

• Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
• Collaborate with internal partners for different reporting and analysis needs.
• Contact Clients directly for feedback.
• Train and coach, the Boutique team on customer relationship.
• Organize training sessions.
• Monitor the results of the actions and update the database accordingly.
• Support the team in offering an extra-mile service to our top clients in order to retain them.
• Help teammates build customer loyalty and maximizing it in order to create foot flow in-store.
• Distribute high potential prospects to the sales team with objectives to achieve.
• Maximize the top client’s potential on high value items, special orders and pre-selling.
• Support instore event (Pop ups, Pop ins, OTOs …)
• Support the Regional Marketing team in all CRM & event activities in Middle East.

Profile:

• Bachelor’s degree/Diploma in Business Administration/Marketing.
• Minimum of 5 years’ experience in a relevant position in CRM/Marketing.
• Strong analytical skills.
• Outstanding communication skills.
• Can work on his own and within a team.
• Inspiring and legitimate.
• Good customer service skills.
• Accurate and pays attention to details.
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
• Identifies new and better approaches to work processes and incorporates same in own work.