Summary
LVMH is seeking a CRM Manager for the Christian Dior Couture boutique in Abu Dhabi. The role covers customer relationship management, CRM KPI reporting, client feedback, database updates, and initiatives to strengthen customer satisfaction and loyalty. The manager will coach boutique staff, support high-value client service and in-store events, and work with the Middle East Regional Marketing team. Applicants should have a business administration or marketing degree or diploma, at least 5 years of relevant CRM or marketing experience, and strong analytical and communication skills.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
The CRM Manager will be responsible for Dior’s Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience
- Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
- Collaborate with internal partners for different reporting and analysis needs.
- Contact Clients directly for feedback.
- Train and coach, the Boutique team on customer relationship.
- Organize training sessions.
- Monitor the results of the actions and update the database accordingly.
- Support the team in offering an extra-mile service to our top clients in order to retain them.
- Help teammates build customer loyalty and maximizing it in order to create foot flow in-store.
- Distribute high potential prospects to the sales team with objectives to achieve.
- Maximize the top client’s potential on high value items, special orders and pre-selling.
- Support instore event (Pop ups, Pop ins, OTOs …)
- Support the Regional Marketing team in all CRM & event activities in Middle East.
Profile:
- Bachelor’s degree/Diploma in Business Administration/Marketing.
- Minimum of 5 years’ experience in a relevant position in CRM/Marketing.
- Strong analytical skills.
- Outstanding communication skills.
- Can work on his own and within a team.
- Inspiring and legitimate.
- Good customer service skills.
- Accurate and pays attention to details.
- Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
- Identifies new and better approaches to work processes and incorporates same in own work.