مستشار مبيعات وإدارة علاقات العملاء

Job purpose

The CRM Sales Consultant manages online leads, schedules showroom visits, and works with the sales team to convert leads into sales. They ensure timely follow-ups, maintain customer communication, and focus on improving lead quality while achieving digital sales targets and KPIs. Their role helps increase showroom traffic and enhance customer satisfaction.

Job responsibilities

• Receive and contact each Online leads from salesforce.com
• Ensure prospects are contacted within the agreed SLA with management.
• Convince each and every lead to visit Nissan Showrooms in either Dubai or Northern Emirates in accordance with the Nissan guideline and campaigns.
• To set an appointment of customer with the Sales Consultant.
• To transfer leads to the Sales Consultant appointment has been fixed with.
• Schedule appointments in Sales Consultant outlook calendar for visit/test drives etc
• To work closely with Sales team and follow up upon the visit of the customer to the showroom.
• Follow up with Sales Consultant on the status of the lead.
• To increase customer visits to the showroom.
• Prospecting existing data through calls and online platforms (emails, SMS)
• Convert digital call leads to showroom traffic and to sales.
• Follow up with leads to ensure customer is left happy with his/her experience with Nissan.
• To follow-up on un-converted leads and stay in touch with customer for future prospecting.
• To reduce In-Valid leads ration against the total leads received.
• To work closely with branch / sales managers while forecasting total digital sales for the month.
• To achieve the target ser by management for Digital Conversions.
• To achieve quarterly non-financial KPI’s.

Educational Qualification

• Bachelor degree

Work Experience

• 2-3 years’ experience in Banking Tele Sales

Competencies

• Must have good Excel skills

Languages

• Must be very proficient in English
• Arabic is a plus