Summary
AW Rostamani Group is recruiting a CRM Sales Consultant to manage online leads and support digital sales conversions. The role involves contacting prospects, arranging showroom visits and test drives, coordinating with sales consultants, and following up on leads and customer experience. The position supports Nissan showrooms in Dubai and the Northern Emirates and includes digital sales targets and KPIs. Applicants should hold a bachelor's degree, have 2–3 years of banking telesales experience, be proficient in English, and have good Excel skills; Arabic is an advantage.
The posting
As published on awrostamani.com. Pulled from the employer's site and shown as they wrote it.
Job purpose
The CRM Sales Consultant manages online leads, schedules showroom visits, and works with the sales team to convert leads into sales. They ensure timely follow-ups, maintain customer communication, and focus on improving lead quality while achieving digital sales targets and KPIs. Their role helps increase showroom traffic and enhance customer satisfaction.
Job responsibilities
- Receive and contact each Online leads from salesforce.com
- Ensure prospects are contacted within the agreed SLA with management.
- Convince each and every lead to visit Nissan Showrooms in either Dubai or Northern Emirates in accordance with the Nissan guideline and campaigns.
- To set an appointment of customer with the Sales Consultant.
- To transfer leads to the Sales Consultant appointment has been fixed with.
- Schedule appointments in Sales Consultant outlook calendar for visit/test drives etc
- To work closely with Sales team and follow up upon the visit of the customer to the showroom.
- Follow up with Sales Consultant on the status of the lead.
- To increase customer visits to the showroom.
- Prospecting existing data through calls and online platforms (emails, SMS)
- Convert digital call leads to showroom traffic and to sales.
- Follow up with leads to ensure customer is left happy with his/her experience with Nissan.
- To follow-up on un-converted leads and stay in touch with customer for future prospecting.
- To reduce In-Valid leads ration against the total leads received.
- To work closely with branch / sales managers while forecasting total digital sales for the month.
- To achieve the target ser by management for Digital Conversions.
- To achieve quarterly non-financial KPI’s.
Educational Qualification
- Bachelor degree
Work Experience
- 2-3 years’ experience in Banking Tele Sales
Competencies
- Must have good Excel skills
Languages
- Must be very proficient in English
- Arabic is a plus