أخصائي تجربة العملاء

Key responsibilities

• Respond to Unipal users on live chat in a friendly tone that reflects the Unipal brand.

• Verify student IDs accurately, following Unipal's verification guidelines.

• Help users with the account access, offers, codes and redemption questions.

• Carry out daily CX tasks such as replying to messages, updating tickets, tagging issues and keeping records up to date.

• Resolve user issues in collaboration with internal teams, following up until the case is closed.

Requirements

• A university student or fresh graduate with a genuine passion for helping people.

• Clear, polite written communication in both English and Arabic.

• A sharp eye for detail, comfortable typing fast and managing more than one chat at a time

• A problem solver who is confident asking questions and escalating when needed.

• Quick to learn new tools and internal systems.

Nice to have

• Previous experience in customer experience or a similar role is a plus.

• Familiarity with live chat tools such as Intercom.

• Experience reviewing documents or handling detail focused admin work.

What we offer

• The opportunity to gain experience in a larger market, serving students in both Bahrain and Saudi Arabia.

• Hands on CX training and a supportive team.

• Flexible shifts that fit around your studies.

• Exposure to cross functional teams and real problem solving.