Summary
Unipal is hiring a part-time Customer Experience Specialist in Manama to support users in Bahrain and Saudi Arabia. The role involves responding to live chats, verifying student IDs, helping with accounts and offer redemptions, and keeping tickets and records up to date. The specialist will resolve issues with internal teams and follow cases through to closure. Applicants should be university students or fresh graduates with strong written English and Arabic; experience with customer support, document review, or Intercom is an advantage.
The posting
As published on unipal.me. Pulled from the employer's site and shown as they wrote it.
Key responsibilities
Respond to Unipal users on live chat in a friendly tone that reflects the Unipal brand.
Verify student IDs accurately, following Unipal's verification guidelines.
Help users with the account access, offers, codes and redemption questions.
Carry out daily CX tasks such as replying to messages, updating tickets, tagging issues and keeping records up to date.
Resolve user issues in collaboration with internal teams, following up until the case is closed.
Requirements
A university student or fresh graduate with a genuine passion for helping people.
Clear, polite written communication in both English and Arabic.
A sharp eye for detail, comfortable typing fast and managing more than one chat at a time
A problem solver who is confident asking questions and escalating when needed.
Quick to learn new tools and internal systems.
Nice to have
Previous experience in customer experience or a similar role is a plus.
Familiarity with live chat tools such as Intercom.
Experience reviewing documents or handling detail focused admin work.
What we offer
The opportunity to gain experience in a larger market, serving students in both Bahrain and Saudi Arabia.
Hands on CX training and a supportive team.
Flexible shifts that fit around your studies.
Exposure to cross functional teams and real problem solving.