مدير الأغذية والمشروبات

JOB SCOPE

Purpose

To lead, develop, and operationally drive Ultra Luxury Hotel - Qiddiya’s Food & Beverage division — delivering service excellence, commercial performance, brand distinction, and colleague engagement across all F&B outlets and guest-facing experiences. The Director of Food & Beverage champions a Forbes Travel Guide service culture, curates exceptional culinary and beverage programming, and ensures every guest interaction reflects the refined elegance and deeply personalised hospitality that defines Ultra Luxury Hotel - Qiddiya.

Financial Accountability

• Manage the F&B divisional budget, forecasting, and financial reporting in alignment with hotel-level targets established by the General Manager.

• Drive outlet profitability through rigorous cost management, revenue optimisation, and sustainable operating practices across all five venues.

• Identify and develop new F&B revenue opportunities, curated activations, and signature programming to maximise commercial performance.

Conditions of Work

Combination of office-based administration and active operational floor presence; direct personal engagement is required during peak service periods, VIP and VVIP activations, banqueting events, and key F&B occasions throughout the year.

Communication

• Internal: Hotel leadership team, culinary leaders, HR, Finance, Sales & Marketing, Rooms Division

• External: Guests, VIP and VVIP clients, regulatory authorities, suppliers, external F&B consultants, and brand partners

MAIN DUTIES & RESPONSIBILITIES

Leadership & Strategy

• Develop and implement the F&B divisional strategy in full alignment with Ultra Luxury Hotel - Qiddiya brand values, Forbes-style service standards, and commercial objectives.

• Provide inspirational leadership and clear operational direction to all F&B outlet leaders and team members across the Saudi Restaurant, All-Day Dining, Rooftop Asian Pool Bar & Restaurant, Banqueting, and In-Room Dining.

• Drive continuous improvement, service refinement, and concept innovation across all F&B venues and guest experience touchpoints.

• Actively contribute to hotel-level strategic discussions as the divisional subject-matter authority for Food & Beverage.

Operational Excellence

• Ensure consistently exceptional quality, precision, and service across all F&B outlets in accordance with ultra-luxury hotel benchmarks and Forbes Travel Guide service criteria.

• Conduct regular operational reviews, outlet walkthroughs, team briefings, and performance evaluations to uphold Ultra Luxury Hotel - Qiddiya standards at all times.

• Partner with outlet managers to optimise workflows, refine service sequences, and deliver seamless, personalised guest journeys from arrival to departure.

• Uphold and enforce all hygiene, food safety, licensing, and regulatory compliance standards across every F&B operation.

Financial Performance

• Lead the annual F&B business planning process in close collaboration with the General Manager and the Finance team.

• Monitor divisional P&L performance, analyse variances, and implement corrective action plans when financial targets are not being met.

• Manage CAPEX requirements, purchasing strategy, and equipment investment decisions within approved budgets and procurement guidelines.

People & Culture

• Build and sustain a high-performance F&B leadership team through structured coaching, mentoring, and professional development programmes.

• Champion succession planning, internal talent identification, and skills advancement across all levels of the F&B division.

• Foster an inclusive, respectful, and guest-centric culture that authentically reflects the values, spirit, and standards of Ultra Luxury Hotel - Qiddiya.

Brand, Product & Innovation

• Collaborate with culinary and beverage leadership to guide menu development, seasonal programming, and ongoing concept evolution across all outlets.

• Monitor ultra-luxury hospitality trends, competitive positioning, and guest feedback to ensure Ultra Luxury Hotel - Qiddiya remains a market-leading F&B destination.

• Ensure all F&B operations adhere to sustainability commitments, responsible sourcing standards, and all applicable health, safety, and licensing regulations.

Other

• Represent the F&B division in cross-departmental hotel leadership meetings, planning committees, and revenue strategy sessions.

• Lead and personally support VIP and VVIP guest engagement, bespoke in-residence dining experiences, and curated private F&B occasions.

• Perform any additional duties as reasonably requested by the General Manager, consistent with the seniority and scope of the Director of Food & Beverage position.

Requirements

POSITION REQUIREMENTS

SKILLS

Experience – Essential

• Minimum 4 years of progressive senior F&B leadership experience within luxury or ultra-luxury hotel environments
• Demonstrated experience managing multi-outlet F&B operations including fine dining, all-day dining, rooftop and bar/lounge concepts, banqueting, and in-room dining
• Proven track record of financial accountability, P&L management, and commercial revenue generation
• Prior experience engaging with VIP and VVIP guests in a highly personalised, service-intensive setting

Skills – Essential

• Advanced interpersonal, communication, and stakeholder engagement skills
• Financial acumen, budgetary planning, and P&L management
• Operational leadership and ultra-luxury service excellence delivery
• Menu development, culinary knowledge, and beverage programming expertise
• VIP and luxury guest engagement and relationship management

Competencies

• Inspirational Leadership — Motivates and empowers F&B teams to consistently exceed guest expectations and uphold ultra-luxury service standards.
• Guest-Centric Excellence — Demonstrates an unwavering commitment to personalised, anticipatory service for every guest, with heightened focus on VIP and VVIP interactions.
• Commercial Acumen — Applies strong business judgement to drive revenue growth, manage costs effectively, and deliver sustainable financial performance across all outlets.
• Operational Mastery — Maintains absolute command of F&B processes, workflows, and service standards to ensure flawless, consistent guest experiences at every touchpoint.
• Talent Development — Identifies, nurtures, and retains high-potential F&B talent, building teams capable of delivering extraordinary ultra-luxury hospitality.
• Brand Stewardship — Acts as a guardian of the Ultra Luxury Hotel - Qiddiya identity and Forbes-style service culture, ensuring all F&B outlets authentically reflect the hotel’s ultra-luxury positioning.

EDUCATION, QUALIFICATIONS

Qualifications – Essential

• Degree or recognised professional qualification in Hospitality Management, Hotel & Restaurant Management, or a related business discipline.