مشرف خدمات الطعام والشراب

InterContinental Residences Abu Dhabi is seeking a confident, service-driven, and detail-oriented F&B Captain to join our team at our contemporary Mediterranean brasserie. The successful candidate will play a key role in overseeing daily service, guiding the restaurant team, and ensuring every guest enjoys a seamless and memorable dining experience. This is an excellent opportunity for a hospitality professional who leads by example, demonstrates strong operational knowledge, and is passionate about delivering exceptional service in a refined dining environment.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Supervise daily restaurant service, ensuring smooth operations and adherence to established service standards.
• Lead and support F&B Attendants, ensuring duties are allocated effectively and service expectations are consistently met.
• Welcome guests professionally and ensure a warm, attentive, and personalised dining experience.
• Coordinate table allocation, reservations, and service flow to ensure efficient guest seating and timely service.
• Ensure food and beverages are served accurately, promptly, and in accordance with presentation and quality standards.
• Maintain strong knowledge of the menu, including Mediterranean dishes, ingredients, preparation methods, and beverage selections.
• Provide menu recommendations and assist guests with dietary requirements, allergies, and special requests.
• Monitor guest satisfaction throughout service, addressing feedback and resolving concerns promptly and professionally.
• Conduct pre-service briefings to communicate daily specials, promotions, VIP arrivals, guest preferences, and operational priorities.
• Coordinate closely with the kitchen, bar, and other departments to ensure effective communication and seamless service delivery.
• Ensure tables, service stations, and restaurant areas remain clean, organised, and properly equipped throughout the shift.
• Monitor the availability of service equipment, tableware, glassware, and other operational supplies.
• Ensure compliance with food safety, hygiene, sanitation, and health and safety procedures.
• Support upselling initiatives and promote food and beverage offerings to enhance the guest experience and contribute to revenue targets.
• Assist with staff training, coaching, and on-the-job development to maintain consistent service quality.
• Monitor team performance during service and provide guidance to ensure operational efficiency.
• Assist with opening and closing procedures, cash handling, billing accuracy, and completion of relevant shift reports where required.
• Maintain professional grooming, discipline, and a positive team environment in line with hotel standards.

What we need from you:

• Previous experience in a similar F&B Captain, Senior F&B Attendant, or supervisory role, preferably within a luxury hotel or upscale restaurant.
• Strong knowledge of restaurant operations, food and beverage service, and guest relations.
• Good understanding of Mediterranean cuisine and the ability to confidently explain menu items is an advantage.
• Proven ability to guide, motivate, and support a team during busy service periods.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organisational abilities and attention to detail.
• A genuine passion for hospitality and delivering personalised guest experiences.
• Good knowledge of food safety, hygiene, and service standards.
• Ability to remain composed under pressure and manage multiple priorities effectively.
• Proficiency in English; additional languages are an advantage.
• Professional grooming, a positive attitude, and a strong sense of responsibility.
• Flexibility to work rotational shifts, including weekends and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.