مهندس دعم الوصول الثابت

• Acting as Subject Matter Expert for Fixed Access and GPON Setup.
• Resolving the Network and Customer TTs for GOPN, P2P enterprise and Consumer setup.
• Knowledge of Huawei Nokia GPON Setup and CISCO Routing and MPLS Networks
• Handling and interacting with Customer Assurance teams for Enterprise and Fixed TTs.
• Handling issues for IIB layer for Nokia and CISCO
• To perform optimization of traffic to have best customer experience.
• Capacity triggers and follow-up for capacity expansion for IIB layer
• Performing Customer TT analysis and handling.
• Handling troubleshooting for Fixed Access and IIB nodes/solutions in close coordination with other teams.
• Running daily/weekly health checks for the owned nodes/domains.
• Provide the needed-on time support and troubleshooting for all issues happens in Fixed Access and IIB domain.
• Do the needful escalation and involve vendors on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
• Handling daily Trouble Tickets as per du operation policies and scope of work.
• Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
• Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
• Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
• Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
• Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
• Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes and testing the redundancy.
• Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
• Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
• Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
• Develop technical reports and documentation
• Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
• Support all efforts for releasing DR runbooks in order to allow for successful service restoration in case of crisis.
• Review, approve, prepare MOP and implement CRs for different du business need

Qualifications

• Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering.
• Leadership and management certifications.

Experience

• Minimum 8 years of experience in Telecom Domain.
• CCIE is preferred
• More than 5-7 years of experience in Routing and Switching.
• Experience relationship management inside and outside organization.
• Exposure to Virtualization and Related Operational Techniques

Skills

• Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
• Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls
• Knowledge of IIB and GPON technologies for Nokia, CISCO and Huawei

• CCNA is must and preferred in case of CCIE

• Experience in MPLS networks and handling corresponding Routers and Switches

• Knowledge of Routing protocols, BGP/OSPF/BFD and expert in related configurations

• Working level understanding of DNS and DHCP solutions

• Problem Solving and Decision Making

• Team Work and Cooperation

• Good communication skills

• Initiative and Commitment to Achieve

• Excellent understanding of security infrastructure components and building highly available computing environment

• Must have exceptional customer focus – internally and externally

• Able to handle multiple complex problems in a highly stressful environment