Summary
du is hiring a Fixed Access Support Engineer in Dubai to support fixed access, GPON and IIB network services. The role covers troubleshooting customer and network tickets, monitoring network health, optimizing traffic, supporting capacity planning, and coordinating vendor escalations and service restoration. Applicants need a bachelor’s degree in electrical, electronics or telecommunications engineering and at least eight years of telecom experience, including routing and switching experience. CCNA is required and CCIE is preferred.
The posting
As published on du.ae. Pulled from the employer's site and shown as they wrote it.
- Acting as Subject Matter Expert for Fixed Access and GPON Setup.
- Resolving the Network and Customer TTs for GOPN, P2P enterprise and Consumer setup.
- Knowledge of Huawei Nokia GPON Setup and CISCO Routing and MPLS Networks
- Handling and interacting with Customer Assurance teams for Enterprise and Fixed TTs.
- Handling issues for IIB layer for Nokia and CISCO
- To perform optimization of traffic to have best customer experience.
- Capacity triggers and follow-up for capacity expansion for IIB layer
- Performing Customer TT analysis and handling.
- Handling troubleshooting for Fixed Access and IIB nodes/solutions in close coordination with other teams.
- Running daily/weekly health checks for the owned nodes/domains.
- Provide the needed-on time support and troubleshooting for all issues happens in Fixed Access and IIB domain.
- Do the needful escalation and involve vendors on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
- Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
- Handling daily Trouble Tickets as per du operation policies and scope of work.
- Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
- Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
- Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
- Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
- Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
- Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes and testing the redundancy.
- Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
- Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
- Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
- Develop technical reports and documentation
- Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
- Support all efforts for releasing DR runbooks in order to allow for successful service restoration in case of crisis.
- Review, approve, prepare MOP and implement CRs for different du business need
Qualifications
- Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering.
- Leadership and management certifications.
Experience
- Minimum 8 years of experience in Telecom Domain.
- CCIE is preferred
- More than 5-7 years of experience in Routing and Switching.
- Experience relationship management inside and outside organization.
- Exposure to Virtualization and Related Operational Techniques
Skills
- Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
- Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls
- Knowledge of IIB and GPON technologies for Nokia, CISCO and Huawei
CCNA is must and preferred in case of CCIE
Experience in MPLS networks and handling corresponding Routers and Switches
Knowledge of Routing protocols, BGP/OSPF/BFD and expert in related configurations
Working level understanding of DNS and DHCP solutions
Problem Solving and Decision Making
Team Work and Cooperation
Good communication skills
Initiative and Commitment to Achieve
Excellent understanding of security infrastructure components and building highly available computing environment
Must have exceptional customer focus – internally and externally
Able to handle multiple complex problems in a highly stressful environment