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Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Agent, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Welcome and assist guests by greeting arrivals warmly, offering guidance, and ensuring a smooth check‑in and check‑out experience
• Handle guest inquiries by providing accurate information about hotel services, facilities, and local attractions
• Resolve guest concerns promptly and professionally, escalating issues when needed to maintain high satisfaction
• Monitor guest satisfaction by engaging with guests throughout their stay and identifying opportunities to enhance their experience
• Coordinate with departments to ensure guest requests are fulfilled efficiently and accurately
• Support VIP and special requests by preparing amenities, arranging personalized services, and ensuring attention to detail
• Maintain records and communication through proper documentation of guest preferences, incidents, and follow‑ups

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.