Summary
Hilton is seeking a Guest Relations Agent for its hotel in Makkah, Saudi Arabia. The role welcomes guests, supports check-in and check-out, answers questions about hotel services and local attractions, and resolves concerns. The agent monitors guest satisfaction, coordinates requests with other departments, and supports VIP and special arrangements. The position also involves documenting guest preferences, incidents, and follow-ups.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Agent, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Welcome and assist guests by greeting arrivals warmly, offering guidance, and ensuring a smooth check‑in and check‑out experience
- Handle guest inquiries by providing accurate information about hotel services, facilities, and local attractions
- Resolve guest concerns promptly and professionally, escalating issues when needed to maintain high satisfaction
- Monitor guest satisfaction by engaging with guests throughout their stay and identifying opportunities to enhance their experience
- Coordinate with departments to ensure guest requests are fulfilled efficiently and accurately
- Support VIP and special requests by preparing amenities, arranging personalized services, and ensuring attention to detail
- Maintain records and communication through proper documentation of guest preferences, incidents, and follow‑ups
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.