الملخص
تعلن Palazzo Versace Dubai عن وظيفة موظف علاقات نزلاء متحدث باللغة الروسية في دبي. تشمل المهام استقبال النزلاء، ومتابعة طلباتهم وشكاواهم، والتنسيق مع أقسام الفندق، والعناية بوصول كبار الشخصيات وتجهيز وسائل الراحة داخل الغرف. كما يتولى الموظف تحديث ملفات النزلاء وتفضيلاتهم، وتقديم توصيات عن الوجهات والمطاعم المحلية، والتعريف بخدمات الفندق. يُشترط توفر خبرة في علاقات النزلاء أو الاستقبال الأمامي بفندق 5 نجوم وإتقان الروسية والإنجليزية، وتُفضّل المعرفة بأنظمة Opera أو PMS أو CRM.
نص الإعلان
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Main Responsibilities:
Greet and welcome all guests with a warm and engaging demeanor.
Serve as the main point of contact for guests, assisting with all inquiries and requests.
Anticipate guest needs and handle guest complaints with diplomacy and efficiency.
Coordinate with all departments to ensure guest preferences and expectations are met.
Promote hotel services, facilities, and upsell room categories and experiences.
Handle VIP arrivals and ensure their stay exceeds expectations.
Maintain updated guest profiles and preferences in the PMS.
Provide personalized recommendations for local attractions, dining, and events.
Maintain a strong presence in the lobby and public areas to assist guests proactively.
Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.
Candidate Requirements:
Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.
Fluent in Russian and English (both written and spoken); additional languages are a plus.
Impeccable grooming and professional appearance.
Strong communication and interpersonal skills with a guest-first mindset.
Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.
Ability to work flexible hours, including weekends and holidays.
High level of cultural awareness and sensitivity.