Summary
Palazzo Versace Dubai is hiring a Guest Relations Agent who speaks Russian. The role involves welcoming guests, responding to requests and complaints, coordinating with hotel departments, and supporting VIP arrivals and in-room amenities. The agent will maintain guest profiles in the PMS, recommend local attractions and services, and promote hotel offerings. Applicants should have experience in guest relations or front office at a 5-star hotel and be fluent in Russian and English; familiarity with Opera, PMS, or CRM tools is preferred.
The posting
As published on palazzoversace.ae. Pulled from the employer's site and shown as they wrote it.
Main Responsibilities:
Greet and welcome all guests with a warm and engaging demeanor.
Serve as the main point of contact for guests, assisting with all inquiries and requests.
Anticipate guest needs and handle guest complaints with diplomacy and efficiency.
Coordinate with all departments to ensure guest preferences and expectations are met.
Promote hotel services, facilities, and upsell room categories and experiences.
Handle VIP arrivals and ensure their stay exceeds expectations.
Maintain updated guest profiles and preferences in the PMS.
Provide personalized recommendations for local attractions, dining, and events.
Maintain a strong presence in the lobby and public areas to assist guests proactively.
Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.
Candidate Requirements:
Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.
Fluent in Russian and English (both written and spoken); additional languages are a plus.
Impeccable grooming and professional appearance.
Strong communication and interpersonal skills with a guest-first mindset.
Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.
Ability to work flexible hours, including weekends and holidays.
High level of cultural awareness and sensitivity.