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Company

Thumbay Clinics

About the role

4. DUTIES AND RESPONSIBILITIES
4.1 Primary Responsibility
• Responsible to welcome customers, greeting them with a smile as they enter the clinic.
• Attend inbound/outbound calls in a courteous and professional manner to address queries on Consultation and carries out routing of calls accordingly.
• Gather information from patients upon arrival by having them fill the required form.
• Communicate on Doctors appointment, Laboratory/Radiology reports, in case of non-receipt of automated system delivered reports to clients.
• Scheduling clients for upcoming doctor visits.
• Maintain record in the database as per the requirement.
• Coordinate with the logistic coordinator to arrange for sample pick up for laboratory test as per need.
• Ensure basic knowledge of services rendered and other important information.
• Notify the line manager on any escalations or operational problems as and when required.
• Explain Hospital policies or patient and family rights and responsibilities as needed.
• Maintain a clean or orderly reception/waiting room and work area.
• Follow Compliance with the rules and regulation against fraud and abuse.
• Maintain front office quality assurance as per the standard and adhere the standard operating protocol.
• Coordinate repair and replacement of office equipment.
• Order office supplies and ensure adequacy.
• Serve as a role model for customer service and mentor support staff.
• Maintain strict confidentiality of information of patients.
• Generates and submits reports to the line manager.
4.2 Secondary Responsibility
• Maintain professional conduct with internal and external customers for a robust working environment.
• Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
• Attends training for self-development.
• Participates in the performance evaluation system.
• Perform other duties as and when assigned based on the requirement.
• Encourage and support new employees while they are getting oriented to the unit.

Responsibilities

4.1 Primary Responsibility
• Responsible to welcome customers, greeting them with a smile as they enter the clinic.
• Attend inbound/outbound calls in a courteous and professional manner to address queries on Consultation and carries out routing of calls accordingly.
• Gather information from patients upon arrival by having them fill the required form.
• Communicate on Doctors appointment, Laboratory/Radiology reports, in case of non-receipt of automated system delivered reports to clients.
• Scheduling clients for upcoming doctor visits.
• Maintain record in the database as per the requirement.
• Coordinate with the logistic coordinator to arrange for sample pick up for laboratory test as per need.
• Ensure basic knowledge of services rendered and other important information.
• Notify the line manager on any escalations or operational problems as and when required.
• Explain Hospital policies or patient and family rights and responsibilities as needed.
• Maintain a clean or orderly reception/waiting room and work area.
• Follow Compliance with the rules and regulation against fraud and abuse.
• Maintain front office quality assurance as per the standard and adhere the standard operating protocol.
• Coordinate repair and replacement of office equipment.
• Order office supplies and ensure adequacy.
• Serve as a role model for customer service and mentor support staff.
• Maintain strict confidentiality of information of patients.
• Generates and submits reports to the line manager.
4.2 Secondary Responsibility
• Maintain professional conduct with internal and external customers for a robust working environment.
• Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
• Attends training for self-development.
• Participates in the performance evaluation system.
• Perform other duties as and when assigned based on the requirement.
• Encourage and support new employees while they are getting oriented to the unit.

What we're looking for

Skills: • Coordination skills • Attention to detail • Communication skills • Organizing Skills • Customer care • Telephone etiquette • Accounting Skills

Skills required

• Communication

Qualification

Any

Experience

1-2

Languages

• English