Summary
Thumbay Clinics is seeking a Guest Service Officer for its Fujairah clinic. The role includes welcoming patients, handling calls and appointment scheduling, maintaining patient records, and coordinating communication about appointments and reports. The officer also supports reception operations, maintains patient confidentiality, and helps address escalations. Any qualification is accepted; 1–2 years of experience and English are specified.
The posting
As published on thumbay.com. Pulled from the employer's site and shown as they wrote it.
Company
Thumbay Clinics
About the role
4. DUTIES AND RESPONSIBILITIES
4.1 Primary Responsibility
• Responsible to welcome customers, greeting them with a smile as they enter the clinic.
• Attend inbound/outbound calls in a courteous and professional manner to address queries on Consultation and carries out routing of calls accordingly.
• Gather information from patients upon arrival by having them fill the required form.
• Communicate on Doctors appointment, Laboratory/Radiology reports, in case of non-receipt of automated system delivered reports to clients.
• Scheduling clients for upcoming doctor visits.
• Maintain record in the database as per the requirement.
• Coordinate with the logistic coordinator to arrange for sample pick up for laboratory test as per need.
• Ensure basic knowledge of services rendered and other important information.
• Notify the line manager on any escalations or operational problems as and when required.
• Explain Hospital policies or patient and family rights and responsibilities as needed.
• Maintain a clean or orderly reception/waiting room and work area.
• Follow Compliance with the rules and regulation against fraud and abuse.
• Maintain front office quality assurance as per the standard and adhere the standard operating protocol.
• Coordinate repair and replacement of office equipment.
• Order office supplies and ensure adequacy.
• Serve as a role model for customer service and mentor support staff.
• Maintain strict confidentiality of information of patients.
• Generates and submits reports to the line manager.
4.2 Secondary Responsibility
• Maintain professional conduct with internal and external customers for a robust working environment.
• Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
• Attends training for self-development.
• Participates in the performance evaluation system.
• Perform other duties as and when assigned based on the requirement.
• Encourage and support new employees while they are getting oriented to the unit.
Responsibilities
4.1 Primary Responsibility
• Responsible to welcome customers, greeting them with a smile as they enter the clinic.
• Attend inbound/outbound calls in a courteous and professional manner to address queries on Consultation and carries out routing of calls accordingly.
• Gather information from patients upon arrival by having them fill the required form.
• Communicate on Doctors appointment, Laboratory/Radiology reports, in case of non-receipt of automated system delivered reports to clients.
• Scheduling clients for upcoming doctor visits.
• Maintain record in the database as per the requirement.
• Coordinate with the logistic coordinator to arrange for sample pick up for laboratory test as per need.
• Ensure basic knowledge of services rendered and other important information.
• Notify the line manager on any escalations or operational problems as and when required.
• Explain Hospital policies or patient and family rights and responsibilities as needed.
• Maintain a clean or orderly reception/waiting room and work area.
• Follow Compliance with the rules and regulation against fraud and abuse.
• Maintain front office quality assurance as per the standard and adhere the standard operating protocol.
• Coordinate repair and replacement of office equipment.
• Order office supplies and ensure adequacy.
• Serve as a role model for customer service and mentor support staff.
• Maintain strict confidentiality of information of patients.
• Generates and submits reports to the line manager.
4.2 Secondary Responsibility
• Maintain professional conduct with internal and external customers for a robust working environment.
• Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
• Attends training for self-development.
• Participates in the performance evaluation system.
• Perform other duties as and when assigned based on the requirement.
• Encourage and support new employees while they are getting oriented to the unit.
What we're looking for
Skills: • Coordination skills • Attention to detail • Communication skills • Organizing Skills • Customer care • Telephone etiquette • Accounting Skills
Skills required
- Communication
Qualification
Any
Experience
1-2
Languages
- English