موظف خدمات الضيوف

Company

Thumbay Medical and Dental Speciality Centre, Sharjah

About the role

• Greets, welcomes, and assists patients and visitors, creating a friendly and positive first impression of the Hospital.
• Responsible for the utmost customer/patient satisfaction within the Hospital by coordinating and ensuring all the services are rendered accurately and on a timely basis.
• Ensure all the patients are taken care of as per the Hospital protocol.
• Responds to telephone inquiries and provides information, directions, and assistance while protecting patient confidentiality in a professional manner.
• Coordinate for the Doctor’s appointment.
• Scheduling patients for upcoming doctor visits.
• Ensures following of all the policies and procedures of the Hospital including announcement of emergencies in the hospital (Code Blue, Code Red, Code White, Code Orange)
• Consistently demonstrates customer service excellence and professional standards.
• Maintain record in the database as per the requirement.
• Ensure basic knowledge of services rendered and other important information.
• Notify the line manager on any escalations or operational problems as and when required.
• Explain Hospital policies or patient and family rights and responsibilities as needed.
• Ensure a clean or orderly reception/waiting room and other patient service areas.
• Follow Compliance with the rules and regulation including those against fraud and abuse.
• Ensure Hospital quality assurance as per the standard and adhere the standard operating protocol.
• Serve as a role model for customer service and mentor support staff.
• Maintain strict confidentiality of information of patients.
• Generates and submits reports to the line manager.

What we're looking for

• Excellent public relations and customer service skills. • Excellent telephone etiquette • Strong interpersonal communication, problem solving and organizational skills. • Ability to work in a fast-paced environment. • Excellent written & verbal Communication Skills • Proficiency in the use of computers. Office Application (MS Word, Excel, Power Point) • Patient complaints management • Effective Time Management

Skills required

• Customer Service
• Customer Interaction
• Customer Communication

Qualification

Bachelor of Business Administration

Experience

2-4

Languages

• English