Summary
Thumbay Medical and Dental Speciality Centre in Sharjah is seeking a Guest Service Officer to welcome and assist patients and visitors. The role includes coordinating doctor appointments, responding to telephone inquiries, maintaining patient records, handling escalations, and keeping reception and waiting areas orderly. The officer must protect patient confidentiality, follow hospital policies and protocols, and provide reports to the line manager. A Bachelor of Business Administration, 2–4 years of experience, English, customer service skills, and proficiency in office applications are required.
The posting
As published on thumbay.com. Pulled from the employer's site and shown as they wrote it.
Company
Thumbay Medical and Dental Speciality Centre, Sharjah
About the role
- Greets, welcomes, and assists patients and visitors, creating a friendly and positive first impression of the Hospital.
- Responsible for the utmost customer/patient satisfaction within the Hospital by coordinating and ensuring all the services are rendered accurately and on a timely basis.
- Ensure all the patients are taken care of as per the Hospital protocol.
- Responds to telephone inquiries and provides information, directions, and assistance while protecting patient confidentiality in a professional manner.
- Coordinate for the Doctor’s appointment.
- Scheduling patients for upcoming doctor visits.
- Ensures following of all the policies and procedures of the Hospital including announcement of emergencies in the hospital (Code Blue, Code Red, Code White, Code Orange)
- Consistently demonstrates customer service excellence and professional standards.
- Maintain record in the database as per the requirement.
- Ensure basic knowledge of services rendered and other important information.
- Notify the line manager on any escalations or operational problems as and when required.
- Explain Hospital policies or patient and family rights and responsibilities as needed.
- Ensure a clean or orderly reception/waiting room and other patient service areas.
- Follow Compliance with the rules and regulation including those against fraud and abuse.
- Ensure Hospital quality assurance as per the standard and adhere the standard operating protocol.
- Serve as a role model for customer service and mentor support staff.
- Maintain strict confidentiality of information of patients.
- Generates and submits reports to the line manager.
What we're looking for
• Excellent public relations and customer service skills. • Excellent telephone etiquette • Strong interpersonal communication, problem solving and organizational skills. • Ability to work in a fast-paced environment. • Excellent written & verbal Communication Skills • Proficiency in the use of computers. Office Application (MS Word, Excel, Power Point) • Patient complaints management • Effective Time Management
Skills required
- Customer Service
- Customer Interaction
- Customer Communication
Qualification
Bachelor of Business Administration
Experience
2-4
Languages
- English