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Role Overview

As an IT Assistant, you will support daily IT operations and provide technical support to our staff. As part of our team in Jumeirah Lakes Towers, you'll work in an ONSITE environment, helping maintain IT infrastructure and ensuring smooth resolution of technical issues for end-users across the business.

Responsibilities

• Provide first-line technical support to staff for hardware, software, and networking issues.
• Install, configure, and troubleshoot computer systems, printers, and peripheral devices.
• Assist in providing user training on systems and security best practices.
• Monitor and maintain office networks and internet connectivity.
• Manage inventory of IT assets and ensure accurate documentation.
• Collaborate with IT team members to plan and execute system upgrades and maintenance tasks.
• Respond to and resolve IT support tickets and escalate complex issues as needed.

Must have requirements

• Proven experience in an IT support or technician role.
• Familiarity with Windows and Mac operating systems.
• Basic knowledge of network setup and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work ONSITE and provide hands-on technical assistance.
• Attention to detail and ability to prioritize multiple support requests.

Nice to have requirements

• IT certifications such as Microsoft, or Cisco credentials, Azure etc
• Experience supporting cloud platforms and remote work tools.
• Exposure to basic server administration or backup solutions.
• Previous experience in a similar role in the UAE.

Perks and Benefits

• Competitive salary package.
• Opportunities for skill development and training.
• Supportive team environment.
• Modern office facilities located in Jumeirah Lakes Towers.
• Health insurance and annual leave benefits.