مسؤول تقنية المعلومات المحلي

Service Request Management:

• Redirect or escalate local support requests to the Service Desk.
• Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
• Keep users informed of case progress and close resolved incidents.
• Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management:

• Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication:

• Notify users of impending changes and agreed outages.

Training and Development:

• Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge.
• Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF COMMUNICATION:

• Internal: Local IT Users, IT Operations Manager, Operations Team
• External: Local Suppliers/ Partners

Required Qualifications:

• Bachelor’s degree in a related field
• ITIL v3 Foundation

Preferred Qualifications:

• Microsoft Certified Desktop Support Technician (MCDST)
• Service Desk certification
• ITIL Intermediate

Preferred Experience:

• 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

• Keen attention to detail
• Excellent spoken and written communication skills with fluency in English
• Strong problem-solving skills
• The ability to communicate technical information to a non-technical audience