Summary
Future Pipe Industries is hiring a Local IT Administrator in Abu Dhabi; the title specifies UAE National. The role provides local support for hardware, software and peripherals, deploys PCs and equipment, and escalates or redirects requests through the Service Desk. It also involves keeping users updated, following IT policies, and supporting local projects and suppliers. A related bachelor’s degree and ITIL v3 Foundation are required; two years of desktop support in a Microsoft Windows environment is preferred.
The posting
As published on futurepipe.com. Pulled from the employer's site and shown as they wrote it.
Service Request Management:
- Redirect or escalate local support requests to the Service Desk.
- Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
- Keep users informed of case progress and close resolved incidents.
- Ensure that all IT Policies and Procedures are adhered to locally.
PC/IT Asset Deployment and Management:
- Deploy PCs and peripherals to users as directed by the Service Desk.
User Communication:
- Notify users of impending changes and agreed outages.
Training and Development:
- Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge.
- Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.
SPAN OF COMMUNICATION:
- Internal: Local IT Users, IT Operations Manager, Operations Team
- External: Local Suppliers/ Partners
Required Qualifications:
- Bachelor’s degree in a related field
- ITIL v3 Foundation
Preferred Qualifications:
- Microsoft Certified Desktop Support Technician (MCDST)
- Service Desk certification
- ITIL Intermediate
Preferred Experience:
- 2 years of Desktop Support in a Microsoft Windows environment
Job-Specific Skills:
- Keen attention to detail
- Excellent spoken and written communication skills with fluency in English
- Strong problem-solving skills
- The ability to communicate technical information to a non-technical audience