التسويق والاتصال والعلاقات العامة

Responsibilities

1. Support the Critical Channels team in the screening and organization of the cases received.
2. Assist in the identification and classification of the criticality of the demands, following the criteria and guidelines established by the area.
3. Support analysts in the survey and organization of information necessary for the treatment of cases.
4. Perform administrative and operational activities related to the monitoring of demands, under the guidance of those responsible for the area.
5. Contribute to the updating of controls, spreadsheets, and records used by the team.
6. Support the monitoring of deadlines and status of demands, flagging situations that require attention from analysts.
7. Develop knowledge about Customer Service, Customer Experience, Critical Channels, and complaint management processes.

Requirements

1. Bachelor's degree in Public Relations, Communications, Journalism, Marketing, Media Studies or a related field.
2. Fresh graduates are welcome to apply; up to two years of relevant experience in PR, communications, media or marketing is preferred.
3. Strong written and verbal communication skills in English. + Arabic language skills are highly preferred.
4. Good understanding of social media, digital communications and the local media landscape.
5. Strong organisational and stakeholder-management skills, with the ability to coordinate across different teams and manage multiple deadlines.
6. Attention to detail and a commitment to producing accurate, high-quality work.

Highlights

1. Hands-on exposure to corporate communications, media relations and integrated PR campaigns.
2. The opportunity to collaborate with diverse teams and external stakeholders.
3. Direct learning and development within a dynamic, fast-growing international technology company.
4. A supportive environment where new ideas, curiosity and initiative are encouraged.