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About Wellfit

At Wellfit, we believe every fitness journey is different. We're here to inspire people to keep moving forward, one day at a time, and help our members go from living well to feeling fit.

We bring together state-of-the-art facilities, expert trainers and instructors, innovative technology and an extensive range of fitness experiences to create welcoming spaces where everyone can feel motivated, supported and part of a community.

Behind every great member experience is a passionate team. As Wellfit continues to grow across the UAE, we're looking for people who share our energy, ambition and commitment to helping others lead happier, healthier lives.

Join Wellfit and be part of a team that's shaping the future of fitness and wellbeing.

Role Purpose:

We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit.

Key Responsibilities

• Welcome and assist members with professionalism and care

• Handle account queries, scheduling, and service requests promptly

• Build strong relationships through in‑club, phone, and email outreach

• Recommend programs, products, and services tailored to member needs

• Gather feedback to improve the member journey and elevate service culture

• Support retail shop operations and ensure club cleanliness standards

• Collaborate with fitness and membership teams to maximize engagement

What we’re looking for:

• Strong customer service skills with a positive, professional attitude

• Ability to anticipate member needs and provide solutions

• Excellent communication and relationship‑building skills

• Knowledge of fitness programs and services is a plus

If you’re excited to lead growth in the fitness industry and make an impact, apply now!