Summary
Arada is hiring a Member Experience Executive for Wellfit in Dubai. The role welcomes and assists members, handles account queries, scheduling and service requests, and builds relationships through in-club, phone and email outreach. Responsibilities also include recommending relevant programs and services, gathering feedback, supporting retail operations and club cleanliness, and working with fitness and membership teams to improve engagement and retention. Strong customer service, communication and relationship-building skills are required; fitness industry knowledge is a plus.
The posting
As published on arada.com. Pulled from the employer's site and shown as they wrote it.
About Wellfit
At Wellfit, we believe every fitness journey is different. We're here to inspire people to keep moving forward, one day at a time, and help our members go from living well to feeling fit.
We bring together state-of-the-art facilities, expert trainers and instructors, innovative technology and an extensive range of fitness experiences to create welcoming spaces where everyone can feel motivated, supported and part of a community.
Behind every great member experience is a passionate team. As Wellfit continues to grow across the UAE, we're looking for people who share our energy, ambition and commitment to helping others lead happier, healthier lives.
Join Wellfit and be part of a team that's shaping the future of fitness and wellbeing.
Role Purpose:
We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit.
Key Responsibilities
Welcome and assist members with professionalism and care
Handle account queries, scheduling, and service requests promptly
Build strong relationships through in‑club, phone, and email outreach
Recommend programs, products, and services tailored to member needs
Gather feedback to improve the member journey and elevate service culture
Support retail shop operations and ensure club cleanliness standards
Collaborate with fitness and membership teams to maximize engagement
What we’re looking for:
Strong customer service skills with a positive, professional attitude
Ability to anticipate member needs and provide solutions
Excellent communication and relationship‑building skills
Knowledge of fitness programs and services is a plus
If you’re excited to lead growth in the fitness industry and make an impact, apply now!