مشرف المبيعات الإلكترونية

Job Title :

Online Sales Supervisor

Responsibilities

Online Sales Operations • Execute online sales strategies and campaigns as directed by management to achieve divisional objectives. • Segment customers and develop tailored communication and retention plans for each group. • Ensure timely and accurate updates of customer data in the online sales system. • Support Sales departments in resolving customer issues and inquiries efficiently. • Monitor online sales processes to ensure compliance with company policies and service standards. 2. Online Sales Supervision • Supervise and guide online sales executives in handling inbound and outbound calls. • Ensure all customer interactions are managed professionally and in line with company service guidelines. • Monitor call quality, response times, and adherence to performance KPIs. • Conduct regular team meetings, coaching sessions, and training to enhance service quality. • Oversee accurate documentation of customer interactions and feedback in online sales systems. 3. Communication & Campaign Execution: • Implement approved multi-channel communication strategies (email, SMS, WhatsApp, social media). • Coordinate with Marketing for campaign execution and follow-ups. • Manage scheduled customer engagement activities such as feedback calls, service reminders, and lead follow-ups. • Evaluate campaign effectiveness and recommend improvements. 4. Customer Retention & Loyalty Programs: • Execute loyalty, referral, and reactivation campaigns as per management direction. • Analyze customer feedback and recommend corrective or preventive actions. • Support initiatives to improve customer satisfaction, retention, and repeat business. 5. Data Tracking & Reporting: Al Mulla Automotive - Supervisor - Online Sales 2 • Monitor online sales dashboards and generate reports on customer engagement metrics, lead conversion, and retention rates. • Analyze trends in customer behavior and prepare insights for management. • Maintain the confidentiality and accuracy of all customer-related data. 6. Coordination & Team Collaboration: • Work closely with IT, Sales, After-Sales, and Marketing teams for online sales system updates and integration. • Promote a culture of teamwork, accountability, and customer focus within the online sales and Contact Centre teams. • Provide feedback and process improvement suggestions to enhance departmental performance.

Educational Qualifications

Education Degree

: Bachelor

Major

: Business Administration / Marketing

Experience

Years of Experience

: 4 - 6 Years

Field of Experience

: CRM, Online Sales

Skills

• Online sales Strategy Implementation & Monitoring • Contact Centre Operations Management • Customer Segmentation & Personalization • Multi-Channel Communication (Email, SMS, WhatsApp, Social Media) • Customer Journey Mapping • Data Analytics & Performance Reporting • Team Leadership & Coaching • Problem Solving & Conflict Resolution • Communication & Interpersonal Effectiveness • Process and Quality Orientation • Proficiency in MS Office and online sales Software • Bilingual communication (preferred)

Other Requirements

Gender

: Any

Age

: 30 - 45 Years

Preferred Language

: Arabic, English

Duty Shift / Timings

: One Shift / 8:00 AM - 5:00 PM

Salary & Benefits

Salary

: Attractive Salary

Other Benefits

: Company Car

Job Remarks

No of Vacancies

: 1

Job Country

: Kuwait

Nationality

: Kuwait

Career Level

: Mid-Career

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