Summary
Al Mulla Group lists this role as Online Sales Supervisor for Al Mulla Automotive in Kuwait. The supervisor will oversee online sales operations and executives, monitor call quality and KPIs, and coordinate customer campaigns and retention activities. The role also tracks engagement, lead conversion and retention data, while working with Sales, After-Sales, Marketing and IT teams. Applicants are asked to have a bachelor’s degree in Business Administration or Marketing and 4–6 years of CRM or online sales experience; Arabic and English are preferred. The posting lists Kuwait as the nationality and offers a company car, but does not state a salary amount.
The posting
As published on almullagroup.com. Pulled from the employer's site and shown as they wrote it.
Job Title :
Online Sales Supervisor
Responsibilities
Online Sales Operations • Execute online sales strategies and campaigns as directed by management to achieve divisional objectives. • Segment customers and develop tailored communication and retention plans for each group. • Ensure timely and accurate updates of customer data in the online sales system. • Support Sales departments in resolving customer issues and inquiries efficiently. • Monitor online sales processes to ensure compliance with company policies and service standards. 2. Online Sales Supervision • Supervise and guide online sales executives in handling inbound and outbound calls. • Ensure all customer interactions are managed professionally and in line with company service guidelines. • Monitor call quality, response times, and adherence to performance KPIs. • Conduct regular team meetings, coaching sessions, and training to enhance service quality. • Oversee accurate documentation of customer interactions and feedback in online sales systems. 3. Communication & Campaign Execution: • Implement approved multi-channel communication strategies (email, SMS, WhatsApp, social media). • Coordinate with Marketing for campaign execution and follow-ups. • Manage scheduled customer engagement activities such as feedback calls, service reminders, and lead follow-ups. • Evaluate campaign effectiveness and recommend improvements. 4. Customer Retention & Loyalty Programs: • Execute loyalty, referral, and reactivation campaigns as per management direction. • Analyze customer feedback and recommend corrective or preventive actions. • Support initiatives to improve customer satisfaction, retention, and repeat business. 5. Data Tracking & Reporting: Al Mulla Automotive - Supervisor - Online Sales 2 • Monitor online sales dashboards and generate reports on customer engagement metrics, lead conversion, and retention rates. • Analyze trends in customer behavior and prepare insights for management. • Maintain the confidentiality and accuracy of all customer-related data. 6. Coordination & Team Collaboration: • Work closely with IT, Sales, After-Sales, and Marketing teams for online sales system updates and integration. • Promote a culture of teamwork, accountability, and customer focus within the online sales and Contact Centre teams. • Provide feedback and process improvement suggestions to enhance departmental performance.
Educational Qualifications
Education Degree
: Bachelor
Major
: Business Administration / Marketing
Experience
Years of Experience
: 4 - 6 Years
Field of Experience
: CRM, Online Sales
Skills
• Online sales Strategy Implementation & Monitoring • Contact Centre Operations Management • Customer Segmentation & Personalization • Multi-Channel Communication (Email, SMS, WhatsApp, Social Media) • Customer Journey Mapping • Data Analytics & Performance Reporting • Team Leadership & Coaching • Problem Solving & Conflict Resolution • Communication & Interpersonal Effectiveness • Process and Quality Orientation • Proficiency in MS Office and online sales Software • Bilingual communication (preferred)
Other Requirements
Gender
: Any
Age
: 30 - 45 Years
Preferred Language
: Arabic, English
Duty Shift / Timings
: One Shift / 8:00 AM - 5:00 PM
Salary & Benefits
Salary
: Attractive Salary
Other Benefits
: Company Car
Job Remarks
No of Vacancies
: 1
Job Country
: Kuwait
Nationality
: Kuwait
Career Level
: Mid-Career
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