مشرف عمليات

Job Summary

• To supervise daily operational activities within a specific area (e.g., transportation, warehouse, logistics), ensuring efficient workflow, adherence to procedures, and achievement of performance targets.

Key Accountabilities

• Supervise Daily Operations: Oversee day-to-day operations within the assigned area, ensuring smooth workflow and efficient use of resources.
• Team Management: Supervise, train, and motivate a team of operational staff (e.g., drivers, warehouse workers, logistics coordinators).
• Workflow Management: Assign tasks, monitor progress, and ensure timely completion of work.
• Performance Monitoring: Track key performance indicators (KPIs) and report on operational performance.
• Problem Solving: Identify and resolve operational issues and escalate complex problems to management.
• Procedure Adherence: Ensure adherence to company policies, procedures, and safety regulations.
• Inventory Control (if applicable): Monitor inventory levels, ensure accurate stock management, and conduct regular stock checks.
• Scheduling (if applicable): Create and manage schedules for staff, equipment, and deliveries.
• Reporting: Prepare regular reports on operational activities and performance.
• Communication: Maintain effective communication with other departments and external stakeholders.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: High school diploma or equivalent required; vocational training or certification in logistics, transportation, or a related field is preferred. A Bachelor's degree in Business Administration, Logistics, or Supply Chain Management is a plus.
• Knowledge:Basic understanding of logistics, transportation, or warehouse operations (depending on the specific area of supervision). Knowledge of relevant safety regulations and procedures. Familiarity with performance metrics and reporting.
• Technical Skills:Proficient in basic computer skills (Microsoft Office Suite). Experience with warehouse management systems (WMS), transportation management systems (TMS), or other relevant software is a plus. Strong organizational and time-management skills. Good communication and interpersonal skills.
• Language Skills: Arabic and English are essential.
• Experience: Minimum of 3-5 years of experience in an operational role, with at least 1-2 years in a supervisory or lead role.

Key Interactions

• Key Internal Contacts:
• Operational Staff - Operations Manager/Department Manager - Other Departments (e.g., Customer Service, Sales)
• Purpose of Interaction: Operational coordination, task management, performance reporting, and issue resolution.
• Key External Contacts:
• Vendors/Suppliers (if applicable) - Customers - Carriers/Drivers
• Purpose of Interaction: Operational coordination and service delivery.
• Direct Reports: Operational staff (e.g., drivers, warehouse workers, logistics coordinators, depending on the area of supervision).