منسق رعاية المرضى

Job Summary:

Acts as a liaison between patients and healthcare personnel for their specialized program. Duties include scheduling appointments with Doctors, providing referrals to new care providers and teaching patients about their health issues.

Key Responsibilities:

• Understanding the details of the special healthcare programs (Example: Diabetic program) to communicate with the patients effectively.
• Acting as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing.
• Collecting all information about the treating patients, introducing the program to them, and registering those who are interested.
• Collecting the medical history, diagnosis, lab tests, and medications of all the patients registered in the said program.
• Scheduling patients for the concerned departments referred by the doctors.
• Educating patients about their healthcare options.
• Answering all patient calls, inquiries, in a compassionate and professional manner.
• Maintaining patient records up-to-date with strict confidentiality.
• Recommending doctors to the patients, by providing them with their educational background and expertise.
• Managing some financials and invoices.

• Diploma/Degree from a reputed college/university.
• Minimum One (1) year experience preferably in medical field.
• Proficiency in medical terminology.
• Excellent customer service skills.
• Strong interpersonal, organizational, telephone etiquettes, and communication skills.
• Proficiency in Microsoft Office, and hospital database technology.