مدير تجربة الموظفين

The People Experience Manager is responsible for enhancing and strengthening Jazeera Airways’ overall employee experience by leading employee relations, driving employee engagement surveys, ensuring compliance with applicable Labour Laws and regulations, and promoting consistent and effective people practices across the organization.

The role serves as a trusted advisor to employees and managers on workplace matters, providing expert guidance, resolving employee concerns, and proactively identifying and mitigating people-related risks. The People Experience Manager will leverage employee feedback, engagement data, and workforce insights to identify areas for improvement and translate them into practical initiatives that foster a positive, inclusive, respectful, and high-performing workplace.

Key Responsibilities:

• Act as the subject matter expert on Labour Laws, ensuring HR policies, employment practices, and employee lifecycle processes remain compliant with applicable legislation.
• Lead complex employee relations matters, including grievances, investigations, disciplinary actions, workplace conflicts, and appeals, ensuring fair, consistent, and timely resolution.
• Partner with managers and business leaders on employee relations, performance improvement matters, policy interpretation, organizational changes, and employment decisions.
• Develop and continuously improve HR policies, procedures, and employee guidelines in line with business needs, legislative changes, and HR best practices.
• Monitor Labour Law developments across Jazeera Airways stations and drive necessary updates to policies, practices, and governance.
• Conduct HR compliance reviews, identify people-related risks and gaps, and recommend actions to strengthen governance and consistency.
• Coach and enable managers on employee relations, workplace conduct, performance management, disciplinary processes, and policy application.
• Lead the exit interview process and leverage employee feedback, attrition data, and workforce trends to identify root causes, emerging patterns, and predictive indicators of employee turnover, translating insights into targeted retention and employee experience interventions.
• Conduct employee engagement survey/ pulse and use the results to identify key drivers, trends, and emerging areas of strengths/concern, to develop targeted action plans with department heads and drive measurable improvements in engagement.
• Support HR budgeting and forecasting, monitor budget performance, and provide insights on variances and cost optimization.
• Prepare HR dashboards, reports, and management insights covering employee experience, engagement, employee relations, compliance, workforce trends, and people risks.

Requirements

Educational Qualifications:

• Bachelor's Degree in Human Resources, Psychology, Law, or a related discipline.
• Master's Degree or HR professional certification is an advantage.

Professional Experience:

• Minimum 10 years of progressive Human Resources experience, including employee relations and employee engagement. Minimum 3 years in a managerial or supervisory HR role.
• Strong knowledge of Kuwait & International Labour Laws and HR best practices.
• GCC experience is an added advantage.

Competencies Required:

• Employee relations, engagement and conflict resolution expertise.
• Strong communication, interpersonal, and influencing abilities.
• Analytical and problem-solving skills.
• Native Arabic Speaker. Fluency in English.
• Excellent knowledge of MS Office Suite.