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The Quality Assurance Manager manages implementation and performance of the quality management system (QMS) to ensure compliance with regulatory requirements, internal standards, and governance frameworks. The role oversees audit programs, quality assurance processes, documentation control, and compliance monitoring, while supporting continuous improvement of quality systems and operational effectiveness across the organization.

Requirements

Strategy Execution

• Implement departmental plans and ensure alignment with defined business objectives.
• Translate functional goals into team-level operational plans and coordinate their execution.
• Monitor and track execution progress and report on performance against targets.

Budget and Financial Monitoring

• Support and manage budget preparation and implement cost control within the team.
• Track expenditures and report variances in line with approved budgets.

Common Accountabilities

• Manage day-to-day operations and ensure delivery of targets in line with plans.
• Identify and implement process improvements to enhance operational efficiency.
• Ensure compliance with policies, procedures, and operational standards.

People Management

• Manage and supervise team members, setting clear objectives and expectations.
• Monitor and track team performance, providing regular feedback to ensure delivery.
• Support and coordinate employee development and training initiatives.

Coordination

• Coordinate team activities to ensure smooth execution of operational plans.
• Coordinate with internal stakeholders to resolve operational issues and support delivery.

Quality Management System (QMS) Management

• Manage implementation, maintenance, and continuous improvement of the Quality Management System (QMS) across the organization.
• Implement quality policies, procedures, and standards aligned with regulatory requirements and organizational objectives.
• Monitor effectiveness of QMS processes and track performance against defined quality standards.
• Deliver enhancements that strengthen quality systems and ensure consistent application across functions.

Audit Management & Compliance Oversight

• Manage internal and external audit programs to ensure compliance with quality standards, regulatory frameworks, and certification requirements.
• Implement audit plans and supervise execution of audit activities across business functions.
• Monitor audit findings, track corrective and preventive actions (CAPA), and deliver timely closure of audit observations.
• Coordinate with regulatory bodies and certification entities to support compliance and audit readiness.

Quality Compliance & Governance

• Manage compliance with quality assurance policies, procedures, and regulatory requirements across operations and support functions.
• Monitor adherence to quality standards and track risks or gaps impacting compliance.
• Deliver actions addressing non-conformances, compliance issues, and quality deviations.
• Implement controls supporting governance and quality assurance effectiveness.

Documentation Control & Quality Systems

• Manage document control processes ensuring accuracy, version control, and accessibility of quality documentation.
• Implement standards for documentation management aligned with QMS and regulatory requirements.
• Monitor quality documentation practices and track compliance across functions.
• Deliver improvements in documentation quality, traceability, and control effectiveness.

CAPA & Quality Issue Management

• Manage the CAPA process to ensure timely identification, tracking, and resolution of quality issues and audit findings.
• Monitor effectiveness of corrective and preventive actions and track closure of quality-related issues.
• Deliver actions to address recurring issues and improve quality performance.
• Coordinate cross-functional resolution of quality deviations and compliance gaps.

Quality Performance Monitoring & Reporting

• Monitor quality KPIs including audit performance, compliance rates, non-conformance trends, and system effectiveness.
• Track quality performance trends and deliver reporting inputs supporting management reviews and governance forums.
• Provide insights and recommendations to improve quality systems and operational compliance.
• Support reporting requirements for regulatory bodies and internal stakeholders.

Cross-Functional Quality Coordination

• Coordinate with operations, quality control, regulatory affairs, and other stakeholders to ensure alignment of quality assurance practices.
• Implement quality requirements across business processes and support integration of QMS standards.
• Monitor execution of quality-related activities across functions and track compliance progress.
• Deliver coordinated responses to quality and regulatory requirements.

Employee Benefits
• Premium Medical Insurance.
• Education Allowance.
• Health and Wellness Allowance.
• Additional Employee Benefits and Perks.
Working Days & Hours
• Working Days: Sunday to Thursday.
• Working Hours: 48 hours per week.