مسؤول ضمان الجودة

Key Responsibilities

· Support the implementation and maintenance of the company’s QMS in accordance with ISO 9001 and applicable customer and regulatory requirements.

· Monitor compliance with approved procedures, work instructions, forms, and quality requirements.

· Participate in the review and revision of quality procedures and documents.

· Support document and record control activities within the QMS.

· Identify opportunities to improve the effectiveness and efficiency of quality processes.

· Assist in preparing quality reports and management information.

· Prepare and participate in internal quality audits according to the approved audit program.

· Record audit findings and verify that corrective actions are implemented effectively.

· Follow up overdue audit actions and escalate significant or recurring issues.

· Support external certification and customer audits.

· Monitor compliance with applicable standards, specifications, and customer requirements.

· Support investigation of quality problems using appropriate root-cause analysis techniques.

· Coordinate with relevant departments to develop corrective and preventive actions.

· Verify the effectiveness of corrective actions before closure.

· Analyze recurring nonconformities and identify systemic causes.

· Maintain accurate NCR and corrective-action records.

· Support the investigation and resolution of customer complaints.

· Coordinate with QC, Production, logistics, and other relevant functions to establish root causes.

· Monitor complaint response and closure against established targets.

· Analyze complaint trends and recommend preventive actions.

· Participate in supplier audits and assessments when required.

· Monitor supplier-related nonconformities and corrective actions.

· Work closely with QC and Production to prevent defects rather than relying solely on final inspection.

· Prepare periodic quality reports and KPI dashboards.

· Support quality awareness and QMS training for employees.

· Assist in developing quality-related training materials.

· Promote awareness of customer requirements, quality standards, procedures, and quality objectives.

· Identify recurring errors that may require additional employee training.

Specialized Knowledge / Skills

· Bachelor’s degree in Industrial Engineering, Quality Management, Business Administration, or related field

· 2–4 years of relevant experience in Quality Assurance, Quality Control, manufacturing, or QMS activities.

· Experience with internal audits, NCRs, root-cause analysis, and corrective actions.

· Good understanding of manufacturing processes and quality principles. Risk-based thinking.

· Process mapping.

· Statistical analysis and quality tools.

· NCR and complaint management. Document and record control.

· Quality KPI development and analysis.

· Microsoft Office, particularly Excel and Power Apps.

· Ability to interpret engineering drawings, specifications, and applicable standards.

· Good organization and follow-up discipline.