موظف استقبال

Job Summary

We are seeking a professional and customer-focused Receptionist to join our healthcare team. The Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming environment and efficient front-desk operations. The role requires excellent communication skills, attention to detail, and the ability to handle administrative tasks while maintaining patient confidentiality and delivering exceptional customer service.

Key Responsibilities

• Greet and welcome patients, visitors, and staff in a courteous and professional manner.
• Register patients and verify personal, insurance, and demographic information.
• Schedule, confirm, and coordinate patient appointments.
• Answer, screen, and direct incoming telephone calls and inquiries.
• Provide accurate information regarding services, clinic locations, physicians, and appointment procedures.
• Maintain patient records and ensure documentation is completed accurately.
• Manage patient check-in and check-out processes efficiently.
• Coordinate with medical, nursing, and administrative staff to facilitate smooth patient flow.
• Receive, sort, and distribute incoming mail, courier deliveries, and internal communications.
• Maintain a clean, organized, and professional reception area.
• Monitor visitor access and follow facility security and safety procedures.
• Process payments, issue receipts, and maintain accurate transaction records when required.
• Maintain office supplies inventory and coordinate replenishment as needed.
• Assist with administrative tasks including filing, scanning, photocopying, data entry, and document management.
• Ensure compliance with healthcare regulations, confidentiality requirements, and organizational policies.
• Perform other duties as assigned by management.

Qualifications and Experience

• High School Diploma or equivalent; additional certification in Office Administration or Healthcare Administration is preferred.
• Previous experience as a Receptionist, Front Desk Officer, Customer Service Representative, or similar role, preferably in a healthcare setting.
• Familiarity with healthcare information systems and electronic medical records (EMR) is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience handling multi-line telephone systems and office equipment.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive patient information.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize duties in a fast-paced healthcare environment.
• Attention to detail and accuracy in data entry and record keeping.
• Problem-solving skills and ability to remain calm under pressure.
• Ability to work collaboratively with multidisciplinary healthcare teams.
• Fluency in English; Arabic language skills are an advantage.

Working Conditions

• Hospital, clinic, rehabilitation center, or healthcare facility environment.
• May require shift work, weekends, or public holiday coverage based on operational needs.