موظف استقبال عيادة

Duties and Responsibilities

• Welcome patients and visitors politely.
• Book, confirm, cancel, and reschedule appointments.
• Answer phone calls, WhatsApp messages, and patient inquiries.
• Register patients and update their information in the clinic system.
• Coordinate appointments with doctors and nurses.
• Handle billing, payments, receipts, and insurance documentation when required.
• Explain clinic services and direct patients to the appropriate department.
• Maintain patient confidentiality and organize medical records.
• Keep the reception and waiting area clean and professional.
• Follow clinic policies and applicable UAE healthcare regulations.

Qualifications and skills

• Good communication skills in English and Arabic is required.
• Previous clinic or hospital reception experience is preferred.
• Basic computer skills, including Microsoft Office and appointment systems.
• Friendly attitude, professional appearance, and good customer service.
• Ability to multitask and work under pressure.