موظف استقبال

• Receptionist with good language skills
• Knowledge in handling Tenants , vendors, contractors and coordination with securities, FM teams, Call centers and OA and OC .
• Experience with handling CAFM & PPM appointments with the tenants.

Responsibilities

• For answering the telephone, transferring calls, taking accurate messages.
• Recording customer requests & providing information’s on available facilities.
• Greeting the customers in a pleasant way and giving information about the facility.
• Ensure neat, clean & tidy front desk atmosphere.
• Ensuring all the facilities in the main reception area are in working condition and making necessary arrangements for any maintenance required.
• Performing administrative and clerical duties, such as opening and distributing mail. Filing, data entry and preparation of necessary documents.
• Providing special care to the VIP guests and making sure their experience the best of facilities.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary
• Coordinating with the QHSE Department for site related QHSE issues.
• Assist the site / departmental manager to execute the project/site day to day QHSE requirements.
• Provide assistance in implementation of QHSE management system to achieve the organizational goal.
• Coordinate with other departments for QHSE resources necessary for the workgroup.
• Assist the site/departmental manager to take corrective actions upon identification of the non•conformance.
• Report all near misses, dangerous occurrences and incidents.
• Assist the team in preparing incident reports.
• Assist the site/departmental manager to assess and execute the QHSE training requirements.
• Participate in the site QHSE meeting.
• Participate in the site level hazard identification and risk assessment team.
• Ensure all the workers under his/her management are aware of the internal QHSE alerts.
• Authority:
• To use site / department resources under guidance of Site Manager.
• Participation in internal meetings as required.
• To access the site / department files & maintain the documents & records.
• To coordinate with QHSE & other departments on QHSE issues.
• Stop any unsafe activity.
• Undertake support services to correct the unsafe condition at the site/department level.
• Escalate to management on safety concerns.
• Accountability:
• Maintenance of files, documents & records of the site operation.
• For following the company QHSE regulation
• For data collection and document maintenance
• For reporting incidents."