Summary
Al Shirawi Group is seeking a receptionist in Dubai, United Arab Emirates. The role handles calls, welcomes visitors, responds to customer requests, coordinates with tenants, vendors, contractors and facilities teams, and maintains reception and administrative records. It also supports site QHSE activities, including incident reporting, hazard identification, training coordination and follow-up on unsafe conditions. Experience coordinating CAFM and PPM appointments with tenants is requested.
The posting
As published on alshirawi.com. Pulled from the employer's site and shown as they wrote it.
- Receptionist with good language skills
- Knowledge in handling Tenants , vendors, contractors and coordination with securities, FM teams, Call centers and OA and OC .
- Experience with handling CAFM & PPM appointments with the tenants.
Responsibilities
- For answering the telephone, transferring calls, taking accurate messages.
- Recording customer requests & providing information’s on available facilities.
- Greeting the customers in a pleasant way and giving information about the facility.
- Ensure neat, clean & tidy front desk atmosphere.
- Ensuring all the facilities in the main reception area are in working condition and making necessary arrangements for any maintenance required.
- Performing administrative and clerical duties, such as opening and distributing mail. Filing, data entry and preparation of necessary documents.
- Providing special care to the VIP guests and making sure their experience the best of facilities.
- Provide customers with product and service information.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary
- Coordinating with the QHSE Department for site related QHSE issues.
- Assist the site / departmental manager to execute the project/site day to day QHSE requirements.
- Provide assistance in implementation of QHSE management system to achieve the organizational goal.
- Coordinate with other departments for QHSE resources necessary for the workgroup.
- Assist the site/departmental manager to take corrective actions upon identification of the non•conformance.
- Report all near misses, dangerous occurrences and incidents.
- Assist the team in preparing incident reports.
- Assist the site/departmental manager to assess and execute the QHSE training requirements.
- Participate in the site QHSE meeting.
- Participate in the site level hazard identification and risk assessment team.
- Ensure all the workers under his/her management are aware of the internal QHSE alerts.
- Authority:
- To use site / department resources under guidance of Site Manager.
- Participation in internal meetings as required.
- To access the site / department files & maintain the documents & records.
- To coordinate with QHSE & other departments on QHSE issues.
- Stop any unsafe activity.
- Undertake support services to correct the unsafe condition at the site/department level.
- Escalate to management on safety concerns.
- Accountability:
- Maintenance of files, documents & records of the site operation.
- For following the company QHSE regulation
- For data collection and document maintenance
- For reporting incidents."